Was a long time customer at Helsels in Altoona, but time for a change. Nice people, but nice doesn't cut it when service is involved. A dealer is only as good as their service. I will be buying a new RZR, hopefully within the next year, but somewhere else. My last visit was the last straw. Less than disappointed with them...

How's that???

How i REALLY feel???

Service is important no doubt...

You could always try Unlimited Cycle up towards Tyrone...they are now Polaris certified both in sales/service.

I use Martin Marines Sales here towards Johnstown for service..very good.

I would not recommend Highland Harley/Polaris in Somerset..sales OK, service not so OK.

WOW it didnt get removed. Good Job wildhorse.
Maybe he didnt see it yet LOL

And i agree with turbo590 go to Unlimited Cycle Center or Martin Marine Sells. They are both awsome dealers.

Might be a long haul for you to come to this area, but a good dealer here is Snows in chorica, and they will ship out your parts too. log on to gen3usa, and you can get a discount there.

I made sure my post was more informational than a slam.

PMs won't be so nice, but they are private which is where those kind of replies SHOULD be.

Ive heard really good things about Snow's.

Had my mothers plow quad serviced at Snows . One of the repares was a new battery . I informed her and my brothers it would need ridden to complete the battery charging . 6 months later on the first snow the battery was DOA . No doubt . our fault . I explained the plow quad situation and they replaced the battery at NO charge . As a thank you , we purchaced a battery Tender so that would'nt happen again . Thanks again Snows

I guess i'll have to make a drive wherever I go...

Update: So I quit here in Altoona(you all can figure out who by location or PM me) since they insisted on charging for unauthorized parts and unauthorized work.

Took it up the mountain, about 8 miles west of Ebensburg to another dealer. I left them a BIG note when it was dropped off as well as personally telling them that ANYTHING outside of warranty IS NOT TO BE DONE and to call me first. Everything went fine. Repairs were done rather quickly. 2 phone calls made and nothing outside of warranty was mentioned. So I drive up, sign the paper....then I get the "the only thing you owe us for....". It was $14 for an oil filter. Mine has less than 300 miles on it not to mention I have 3 new filters on the shelf.

After all the talking about no out of pocket expenses, after leaving the note there, after explaining why I was no longer going to the previous dealer...they STILL did exactly what I said not to do! And then they make me out to be the unreasonable one by saying "its only 14 bucks".
Money is not the issue here, people...honesty is the issue...I thought I was the customer and the dealer is supposed to give the customer what they want, not do as they damn well please! I am getting sick of this crap. BTW, I just helped them sell a new XP 550 Touring edition w/PS to my employer and then they do me like this!

So now 2 dealers service depatments will keep me from ever going back.

Maybe you should trade your Polaris in for a Yamaha and you won't require all that service! No just making fun but sorry to hear that some dealers do this. It's a way they can sell parts and make more money even when you leave a note with specific instructions. Yes I know it's not, shall I say it's not the big issue (the money but the principal and respect they should show). For them it's easier to act innocent or ask for forgiveness then call you asking for permission only to hear you say no or question them on the need.