I have ordered many items from them never had a problem. I have their tusk winch accessery kit and I broke a tree saver strap and i called them and i had a new one in a week. they didn't want the broken one back.
shipping always seems to be here when promissed. I know Fed X will not deliver something early, example: I ordered a new cell phone from verizon, tracking # said it was at local Fed X building 1 day later, 2nd day I went to Fed X and asked for it and they told me it was to early to deliver so it sat there for 4 more days until it was delivered. so shipping times may not always be from the seller but the shipper.

Easy everyone...please!

Take a deep breath...hold it...now exhale....

Now, don't you feel better!

It took me a lot of phone calls and emailing to get them to understand I was not satisfied with the order. After they seen How unhappy I am, they are doing everything to make it right. They are actually going out of their way to make it right. As for the shipping I have NO problem with it at all because it's free. Wheels and heavy items are excluded from the 3 day shipping. I just got an email from them yesterday asking if my new wheels fit and was I happy with everything. I told them they have not arrived as of yet. They want me to email them as soon as I get them and let them know how I like them. So PLEASE don't feel I am bashing anyone here just a bad first experience with them BUT they seen to be making it right. AFTER I get the new wheels and tires I will let you know.

I hope it all works out for you magoo! I would hate to have to wait to be able to ride! I'm really glad to hear they are stepping up and trying to make things right with you - that's how companies keep customers. I myself would rather buy from a company I trust and spend a few extra dollars than to take a chance with someone new. We've ordered from RM a few times, and have never had a problem yet. Like I said, it's only been a few times, so it's not like we're ordering once a month :D

Please let us know how everything works out for you!

Ok here we go. I got the new wheels and tires today got them on the machine and everything is GREAT!! Rocky Mountain did do all they said they would and I am . I will give them another chance. Like I said they went out of their way to make this right. I will post some pictures of the new stuff.

Good to hear!

Happy to hear they made things right ..

happy for you !!!!!!!!!!!